DMarket FAQ

Register on DMarket with Steam

You have to complete the following steps to register with Steam:

• Switch to the “Sign Up” tab (see Fig.1).

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FIGURE 1

• Click the “Sign up with Steam” button (see Fig.2).

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FIGURE 2

• Log in to your Steam account (see Fig.3).

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FIGURE 3

• Enter your email (see Fig.4).

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FIGURE 4

• Click the “Continue” button (see Fig.5).

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FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received email to verify your email address.

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FIGURE 6

You will be able to log in to your DMarket account after email address verification is complete.

Register on DMarket with email

You have to complete the following steps to register with email:

• Click the “Sign Up” tab (see Fig.1).

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FIGURE 1

• Click the “Sign up with email” button (see Fig.2).

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FIGURE 2

• Enter your email (see Fig.3).

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FIGURE 3

• Confirm that you have read and accept the Terms of Use and the Privacy Policy (see Fig.4).

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FIGURE 4

• Click the “Continue” button (see Fig.5).

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FIGURE 5

• Enter your password (see Fig.6).

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FIGURE 6

• Click the “Create account” button (see Fig.7).

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FIGURE 7

• Click the “Check inbox” button (see Fig.8) and follow the link in the received email to verify your email address.

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FIGURE 8

You will be able to log in to your DMarket account after an email address verification is complete.

Register on DMarket with Life Beyond

• Click the “Sign Up” tab (see Fig.1).

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FIGURE 1

• Click the “Sign up with Life Beyond” button (see Fig.2).

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FIGURE 2

• Log in to your Life Beyond account (see Fig.3).

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FIGURE 3

• Enter your email (see Fig.4).

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FIGURE 4

• Click the “Continue” button (see Fig.5).

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FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received email to verify your email address.

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FIGURE 6

You will be able to log in to your DMarket account after email address verification is complete.

Account merge issue

In case you have created two accounts on DMarket and they contain assets you would like to merge into one account, please contact us via email at support@dmarket.com. Please indicate that you wish to disconnect your Steam account from an auto-generated DMarket account. Also, please provide us with the following information in the email:

• your main DMarket account's public key;

• link to your Steam account;

• proof of ownership (screenshot of your Steam account page).

Proof of ownership is required in order to guarantee that you are the owner of Steam account and you are not impersonating the real owner.

In order to provide proof of ownership, please visit https://store.steampowered.com/account/ being logged in to your Steam account and take a screenshot of the page. You can blur out any sensitive information as we only require to check that you are logged in and the account's username matches the account linked to the auto-generated DMarket account.

Log in to DMarket with Steam

Please complete the following steps to log in to DMarket with Steam:

• Click the “Log in with Steam” button (see Fig.1).

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FIGURE 1

• Log in to your Steam account (see Fig.2).

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FIGURE 2

You will be able to trade on DMarket after logging in.

Log in to DMarket with email

Please complete the following steps to log in to DMarket with email:

• Click the “Log in with email” button (see Fig.1).

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FIGURE 1

• Enter your email (see Fig.2).

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FIGURE 2

• Enter your password (see Fig.3).

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FIGURE 3

• Click the “Log in with email” button (see Fig.4).

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FIGURE 4

You will be able to trade on DMarket after logging in.

Log in to DMarket with Life Beyond

Please complete the following steps to log in to DMarket with Life Beyond:

• Click the “Log in with Life Beyond” button (see Fig.1).

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FIGURE 1

• Log in to your Life Beyond account (see Fig.2).

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FIGURE 2

You will be able to trade on DMarket after logging in.

Password recovery

Please complete the following steps to change your password:

• Click the “Log in with email” button (see Fig.1).

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FIGURE 1

• Click the “Forgot your password?” link (see Fig.2).

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FIGURE 2

• Enter the email that was used for registration at DMarket (see Fig.3).

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FIGURE 3

• Click the “Reset password” button (see Fig.4).

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FIGURE 4

• Click the “Check inbox” button (see Fig.5) and follow the link in the received email to recover your password.

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FIGURE 5

• After clicking on the link, you will be redirected to the password recovery page where you’ll be asked to enter a new password (see Fig.6).

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FIGURE 6

• Click the ”Save changes and log in” button (see Fig.7).

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FIGURE 7

Your password will be successfully changed.

2FA disconnect

If you need to disable 2FA (two-factor authentication) protection, please contact support via email support@dmarket.com and provide us with a photo of your ID and a selfie with ID, in case you passed KYC procedure. It might take up to seven (7) days to disconnect 2FA. If you haven’t passed KYC, please provide our support team us with the following information:

  • Describe in one sentence the last action you made at DMarket;
  • The date you registered your account;
  • If the account is linked to Steam, please provide us with your Steam ID.

Remember that the safety of our users is a top priority for us. With regards to, we recommend you keep 2FA. This feature allows you to prevent unauthorized access to your profile.

Disconnect Steam

To disconnect your Steam account from your DMarket account, please, submit the request at support@dmarket.com with the related subject line, and provide us with the following information:

  • your DMarket account's public key (see paragraph 3.4);
  • the link to your Steam account;
  • proof of ownership (a screenshot of your Steam account page).

To provide proof of ownership, please visit https://store.steampowered.com/account/ and take a screenshot of the page. It might take up to two (2) days to disconnect your steam account.

Uploading an avatar

To upload your avatar, please make the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).

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FIGURE 2

• Click on the “Change photo” link (see Fig.3) and upload a picture.

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FIGURE 3

• Click the “Save” button (see Fig.4) to apply the changes.

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FIGURE 4

Setting up a username

To set up a username, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).

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FIGURE 2

• Click on the “Create username” link (see Fig.3) and enter your username.

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FIGURE 3

• Click the “Save” button (see Fig.4) to apply the changes.

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FIGURE 4

Changing the password

To change your password, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).

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FIGURE 2

• Click on the “Change” link (see Fig.3).

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FIGURE 3

• Enter your current password (see Fig.4).

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FIGURE 4

• Enter your new password (see Fig.5).

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FIGURE 5

Click on the “Save new password” button (see Fig.6).

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FIGURE 6

Reviewing items and funds in the blockchain

To review the history of your transactions in the Blockchain Explorer, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

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FIGURE 2

• Click on your public key (see Fig.3). You will be redirected to the Blockchain Explorer where all your assets and transactions are displayed.

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FIGURE 3

Receiving newsletters from DMarket

To subscribe to DMarket email newsletters or unsubscribe from them, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

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FIGURE 2

• Activate the checkbox to subscribe to DMarket email newsletters or deactivate it to unsubscribe from them (see Fig.3).

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FIGURE 3

• Click on the “Save” button (see Fig.4) to apply changes.

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FIGURE 4

Uploading Steam items to DMarket account

To deposit Steam items to your DMarket account, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

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FIGURE 2

• Click the “Connect Steam account“ button (see Fig.3). You can connect only one Steam account. Once the account is connected, it can’t be changed or disconnected.

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FIGURE 3

• Sign in to your Steam account (see Fig.4).

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FIGURE 4

When your Steam account is connected, your Steam items will be displayed on DMarket in your inventory and you’ll be able to use them on DMarket to sell or exchange.

To withdraw your items from DMarket to Steam, please indicate your Trade URL on the “Account Settings” page.

• Click on the “Get trade URL” link (see Fig.5) and copy your Trade URL on Steam.

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FIGURE 5

• Enter your Trade URL (see Fig.6).

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FIGURE 6

• Click the “Apply” button (see Fig.7).

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FIGURE 7

Uploading Life Beyond items to DMarket account

To deposit Life Beyond items to your DMarket account, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

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FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

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FIGURE 2

• Scroll down and click the “Connect Life Beyond“ button (see Fig.3). You can connect only one Life Beyond account. Once the account is connected, it can’t be changed or disconnected.

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FIGURE 3

• Sign in to your Life Beyond account (see Fig.4).

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FIGURE 4

When your Life Beyond account is connected, your Life Beyond items will be displayed on DMarket in your inventory and you’ll be able to use them on DMarket to sell or exchange.

Restrictions on Steam - why can’t I trade

Please note that your Steam account might have certain restrictions that are preventing you from trading items on DMarket. In order to сheck this, please follow this link while logged into your Steam account - https://help.steampowered.com/en/wizard/HelpWhyCantITrade

Questions on items deposit

If you have any questions related to items deposited into your account please contact our support via support@dmarket.com or live chat on the main page and provide us with the following information:

  • Wallet ID
  • Link to bot
  • Offer ID from Steam
  • Description

This will help us to assist you more effectively.

Steam trade hold

There are trade restrictions that are enforced by Steam and apply to Steam items regardless of the platform they are traded on. One of these restrictions is trade hold, also commonly called trade lock or trade cooldown. A trade hold is a period of time after a trade is accepted by both parties where the items traded are held by Steam before they are delivered. Trade holds last up to 15 days. You can find more details here: https://support.steampowered.com/kb_article.php?ref=8078-TPHC-6195#1

Deposit funds to DMarket

To deposit funds to DMarket, please complete these steps:

• Click on your balance (see Fig.1).

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FIGURE 1

• Choose the currency and click the “Deposit” button (see Fig.2).

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FIGURE 2

• Select a deposit method (see Fig.3).

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FIGURE 3

• Indicate the deposit amount and click the “Deposit” button (see Fig.4).

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FIGURE 4

• Fill in the information required by a payment system and initiate the transaction in a separate tab (see Fig.5).

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FIGURE 5

After the transaction is processed, funds will be deposited to your account. Deposited funds can only be spent for trading on DMarket (see Fig.6 and Fig.7).

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FIGURE 6

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FIGURE 7

Withdrawing funds from DMarket

To withdraw funds from DMarket, please complete the following steps:

• Click on your balance (see Fig.1).

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FIGURE 1

• Make sure that there are funds available for withdrawal and click the “Withdraw” button (see Fig.2).

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FIGURE 2

• Choose the withdrawal method (see Fig.3).

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FIGURE 3

• Indicate the withdrawal amount, wallet and click the “Withdraw” button (see Fig.4).

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FIGURE 4

• Wait for your funds to be withdrawn. Or simply close the tab and continue trading, funds will be withdrawn after a short time (see Fig.5).

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FIGURE 5

KYC procedure

KYC is a one-time process required by international regulators and is implemented for the safety of your assets and fraud prevention.

To proceed with KYC, please complete these steps:

• In the email field, please indicate your email (see Fig.1 (1)).

• First name - please type in your first name as mentioned in the ID document (see Fig.1 (2)).

• Last name - please type in your last name as mentioned in the ID document (see Fig.1 (3)).

• Date of birth - please indicate your date of birth (see Fig.1 (4)).

• Document number (see Fig.1 (5)) - please indicate the document number that will be attached on Step 2 of the KYC procedure (see Fig.2).

• Country - please choose the country of your residence (see Fig.1 (6)).

• City, state - please indicate the city and state (if applicable) of your residence (see Fig.1 (7)).

• Address (street, house number) - please indicate the address of your residence (see Fig.1 (8)).

• Postcode - please indicate the postcode of your residence (see Fig.1 (9)).

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FIGURE 1

• Please complete the requirements described in Step 2 (see Fig.2). You’ll be asked to attach a picture of yourself holding the document and a piece of paper with the written word ‘DMarket’ and today’s date. You'd be also asked to attach a picture of yourself showing the gesture indicated on the second picture and the picture of your ID to the third slot.

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FIGURE 2

• There are two options to proceed with Step 3: either to connect the social network profile, or to add a proof of address document (see Fig.3).

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FIGURE 3

• If you have chosen to proceed with attaching your proof of address document, please follow the steps described in Fig.4.

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FIGURE 4

• Once everything’s done, the KYC form will be sent for review and will be reviewed within 24 hours (see Fig.5).

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FIGURE 5

Questions about fund deposits and withdrawals

If you have any questions related to payments, please contact support and provide us with the following information:

  • Date and method of payment
  • Transaction amount
  • Transaction ID
  • Screenshot of the payment method you used
  • Your DMarket account public key

This will help us to assist you more effectively.

Withdraw to Payoneer

Once you have selected Payoneer as a withdrawal method, please enter your Payoneer wallet number: https://payoneer.custhelp.com/app/answers/detail/a_id/24220/~/where-can-i-find-my-payoneer-customer-id%3F. Before doing that, please ensure that your Payoneer account is fully approved, i.e. confirmed via email and verified by Payoneer, otherwise, you won’t be able to withdraw funds.

Bitcoin

To top up your DMarket account with BTC, please select Bitcoin as a payment method and enter a deposit amount in USD. You will be redirected to the invoice page where you can find the invoice BTC address. To complete the deposit, send funds from your BTC address to the indicated address. Kindly notice:

1 - BTC rates are highly volatile. In case you send an insufficient deposit amount, you can request a refund directly on the invoice page.

2 - In case you would like to top up your DMarket account once again, please do not use the same invoice address. You should select Bitcoin as the payment method once again, indicate a deposit amount in USD, and send funds to a newly-generated invoice address.

I’ve made a BTC payment but my DMarket balance has not been updated

  • Open any BTC explorer and enter DMarket’s invoice address into the search bar.

Example: image-2020-09-08-18-25-03-549.png

  • Check out the number of payment confirmations:

Example:

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If the number is less than three, just wait for more confirmations. If the payment has three or more confirmations and the payment amount has been delivered to the invoice address but your DMarket account balance has not been updated, please contact DMarket support.

PayPal - How long the withdrawal processing

It is common that PayPal transactions take up to 2 business days. If it took more than 2 days, please contact our support team and indicate the following info:

1 - your DMarket public key (you may find it in the account settings section

2 - transaction ID (you may find it in the account history section)

Buy an item on DMarket

To buy an item on DMarket, please proceed with the following steps:

• Click on an item you aim to buy (see Fig.1).

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FIGURE 1

• Click the “Buy” button (see Fig.2).

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FIGURE 2

• If there are enough funds on your balance to make the purchase, two options will be offered.

Refill balance

The first option implies that you will refill your balance with the amount that is required to make a purchase. This means that the funds on your balance won’t be spent for purchase. It may be useful in case there are active targets, that can be closed at any time under the condition of the required amount to be available on your balance. This option is also relevant for such a case of initiating the purchase of an item with insufficient balance.

• To use the first option, click on the “Go to refill” button (see Fig.3).

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FIGURE 3

• You will be redirected to the “Balance” page with the list of payment methods to choose from (see Fig.4).

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FIGURE 4

The required purchase amount will be indicated in the box (see Fig.5).

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FIGURE 5

• Click the “Deposit USD” button (see Fig.6).

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FIGURE 6

• Fill in the information required by a payment system and initiate the transaction.

After the transaction is processed, USD will be deposited to your account and the item will be bought. You can find the new item in the “My Items” section with the label “New” (see Fig.7).

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FIGURE 7

Pay with balance

The second option implies that you will pay using funds from your balance. This case doesn’t require to deposit funds, but active Targets will become inactive due to insufficient balance if you have such.

• To use this option click the “Buy” button (see Fig.8).

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FIGURE 8

• After the purchase is completed, click on the “Go to My items” button (see Fig.9).

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FIGURE 9

You can find the new item in the “My Items” section with the label “New” (see Fig.10).

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FIGURE 10

How to withdraw an item to Steam

To withdraw an item to Steam, please complete these steps:

• Choose an item you are willing to withdraw to Steam (see Fig.1). Please note: items that are eligible for withdrawal to Steam are marked with the DMarket icon (see Fig.2). Items with the Steam icon are already located in your Steam inventory (see Fig.3).

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FIGURE 1

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FIGURE 2

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FIGURE 3

• Once items are chosen, click the “Gamepad button” (see Fig.4).

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FIGURE 4

• Create trades for the chosen items. You can create trades one by one (see Fig.5) or simply create all trades at once (see Fig.6). Please note that you have 10 min to accept a trade, otherwise the link will expire and you’ll have to create a new trade.

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FIGURE 5

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FIGURE 6

• Click on the “Accept trade” button which will forward you to Steam (see Fig.7).

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FIGURE 7

• Accept each trade on Steam with our trading bot (see Fig.8). Please, double-check from whom you accept the trade in order to prevent fraud. You can learn more via this link - https://dmarket.com/blog/steam-api-key-scam/

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FIGURE 8

• Go back to DMarket after the trade is completed (see Fig.9).

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FIGURE 9

• That’s it. Items are in your Steam inventory now (see Fig.10).

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FIGURE 10

How to withdraw an item to Life Beyond

To withdraw an item to Life Beyond, please complete these steps:

• Choose an item you are willing to withdraw to Life Beyond (see Fig.1). Please note: items that are eligible for withdrawal to Life Beyond are marked with the DMarket icon (see Fig.2). Items with the gamepad icon are already located in your Life Beyond inventory (see Fig.3).

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FIGURE 1

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FIGURE 2

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FIGURE 3

• Once items are chosen, click the “Gamepad button” (see Fig.4).

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FIGURE 4

• Сlick the “Transfer” button (see Fig.4).

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FIGURE 5

That’s it. Items are in your Life Beyond inventory now (see Fig.6 and Fig.7).

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FIGURE 6

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FIGURE 7

Item is missing or is stuck in trade

My item is missing or is stuck in trade. What am I supposed to do?

Your trade has been put on hold by Steam due a technical error.

Such errors are usually reviewed and resolved within 9 days. Once reviewed, the trade will be either confirmed and completed or canceled.

Applicable to P2P trading: in the second case (when the trade is cancelled), the buyer will receive the purchase amount back to their account balance and the seller will get the item back to their inventory. No action is required on your part.

Sell an item instantly

You can sell an item instantly if the item has an instant sale price (see Fig.1). The instant sale price appears when someone has created a Target to buy your item.

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FIGURE 1

If there is no instant sale price for your item, there are no Targets created for your item at the moment.

To sell an item instantly, please proceed with the following steps:

• Click on the item you’d like to sell instantly (see Fig.2).

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FIGURE 2

• Click the “Sell now” button (see Fig.3).

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FIGURE 3

• Click the “Sell” button (see Fig.4).

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FIGURE 4

If an item is located in your Steam inventory, you have to deposit it to DMarket before selling. To deposit an item, click the “Accept trades on Steam” button (see Fig.5) and confirm the trade on Steam within 10 minutes. After the trade is completed, your item will be deposited to DMarket and sold instantly.

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FIGURE 5

If an item is already deposited to DMarket, the sale will be processed without creating a trade.

• After an item is sold, you can close the pop-up (see Fig.6) and continue trading.

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FIGURE 6

Put an item on sale

To put an item on sale, please complete the following steps:

• Click on an item you’d like to put on sale (see Fig.1).

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FIGURE 1

• Click the “Sell | Ask” button (see Fig.2).

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FIGURE 2

There are two ways to set up a price for an item. You can choose the terms during which your item is expected to be sold (see Fig.3). Each term has its own recommended price range which calculation is based on the DMarket sales history.

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FIGURE 3

The “Selling price” (see Fig.4) and “You’ll get”(see Fig.5) fields contain the maximum recommended item price for the chosen time range. These two fields are the second way to set a price for an item. You can edit them to set your own price.

The “Selling price” field displays a recommended price including a 5% fee. Your item will be put on sale on the market at this price.

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FIGURE 4

Then “You’ll get” field displays the amount you’ll get when the 5% fee is charged after the item is sold.

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FIGURE 5

Please note that if an item has an instant sale price (see Fig.6), you can sell it instantly by choosing the “Now” time frame (see Fig.7).

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FIGURE 6

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FIGURE 7

• Once the price is set, click on the “Sell” button (see Fig.8).

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FIGURE 8

If an item is located in your Steam inventory, you have to deposit it to DMarket before putting up for sale. To deposit an item, click the “Accept trade on Steam” button (see Fig.9) and confirm the trade on Steam within 10 minutes. After the trade is completed, your item will be deposited to DMarket and put up for sale.

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FIGURE 9

If an item is already deposited to DMarket, the sale will be proceeded without requiring to accept the trade on Steam.

• After an item is put up for sale, you can check created offers in the “On sale” section of your inventory (see Fig.10).

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FIGURE 10

Change the price of an item that for sale

To change the price of an item that was put on sale, please complete the following steps:

• Click on the “On sale” section (see Fig.1).

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FIGURE 1

• Click on the item that was put up for sale and which price you’d like to change (see Fig.2).

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FIGURE 2

• Click the “Manage” button (see Fig.3).

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FIGURE 3

• You can also click on a “gear” icon to manage a certain offer (see Fig.4).

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FIGURE 4

• To change the price at which your item was put on sale, choose different “Time to sell” controls or make changes in the “Selling price” or “You’ll get” field (see Fig.5).

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FIGURE 5

• Click the “Sell” button (see Fig.6).

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FIGURE 6

Remove an item from sale

To remove an item from sale, please proceed with these steps:

• Click on an “On Sale” section (see Fig.1).

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FIGURE 1

• Click on the item you want to remove from sale (see Fig.2).

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FIGURE 2

• Click the “Delete” button (see Fig.3).

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FIGURE 3

Problems with instant sale

I’ve tried to sell my Steam-stored item via Instant Sale. The item is gone now but my DMarket balance has not been updated.

Please check the My Items section of your DMarket account. There is a chance that your item has been successfully deposited to your DMarket inventory but its instant sale has not been completed. This may be due to a change in the item’s instant sale price. If so, you can select the same item in your DMarket inventory and proceed with the “Sell now” option again. In case of any difficulties, please contact our friendly support.

Exchange items

To exchange items, please proceed with the following steps:

• Click on an item you aim to sell (see Fig.1).

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FIGURE 1

• Click on an item you aim to buy (see Fig.2).

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FIGURE 2

• Click the “Exchange” button (see Fig.3).

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FIGURE 3

• Click the “Go Go Go!” button (see Fig.4). If the exchange is not equal, it will be conducted with price difference payments to or from your balance. If your balance is insufficient for a price difference payment, you’ll be asked to refill your balance.

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FIGURE 4

If an item you want to sell is located in your Steam inventory, you have to deposit it to DMarket before exchanging. To deposit an item, click the “Go to Steam” button (see Fig.5) and confirm the trade on Steam within 10 minutes. After the trade is complete, your item will be deposited to DMarket and the exchange will be completed.

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FIGURE 5

If an item you aim to sell is already deposited to DMarket, the exchange will be processed without requiring to accept the trade.

• After the exchange is completed, you can go to the “My Items” section (see Fig.6) and see the items you gained.

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FIGURE 6

Exchange items from different games

To exchange items, please proceed with the following steps:

• Click on an item you aim to buy and sell (see Fig.1).

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FIGURE 1

• Click the “Exchange” button (see Fig.2).

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FIGURE 2

• Click the “Go Go Go!” button (see Fig.3). If the exchange is not equal, it will be conducted with price difference payments to or from your balance. If your balance is insufficient for a price difference payment, you’ll be asked to refill your balance.

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FIGURE 3

After the exchange is completed, you can go to the “My Items” section (see Fig.4) and see the items you gained.

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FIGURE 4

Create a target

To create a Target, please proceed with these steps:

Target allows you to create a purchase order for an item by selecting its preferred characteristics and price. Once an item matching your Target request goes on sale, the purchase will be completed automatically.

• Choose an item you want to target. There are two ways to create a Target. Find an item on the market (see Fig.1), click on it and then click the “Target” button (see Fig.2).

fig_1.png

FIGURE 1

The DMarket marketplace contains only items that were put up for sale by DMarket users. This means that you won’t be able to find all the items stored in users’ inventories. And that is where the second option works.

• Click the “Target” button (see Fig.2) and enter the name of an item you aim to buy (see Fig.3). This option allows you to find any items including those that weren’t put up for sale.

fig_2.png

FIGURE 2

• Choose an item you aim to target (see Fig.3).

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FIGURE 3

• Set up parameters of an item you’d like to target in the pop-up (see Fig.4).

Please note, that there is no way to request CS: GO stickers or Dota 2 gems to be added to targeted items.

fig_4.png

FIGURE 4

• Click the “Save and activate” button to create a Target (see Fig.5).

If there is a lack of funds on your balance, you’ll be asked to refill the balance first. In the meantime, inactive Target will be created and will be activated after your balance is refilled.

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FIGURE 5

• That’s it! Target was created and activated. Click the “Go to My Targets” button to see your new Target (see Fig.6).

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FIGURE 6

Edit a target

To edit a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

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FIGURE 1

• Choose a Target you want to manage (see Fig.2).

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FIGURE 2

• Click the “Manage” button (see Fig.3).

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FIGURE 3

• Set parameters of the Target in the opened pop-up (see Fig.4).

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FIGURE 4

• Click the “Update and activate” button (see Fig.5).

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FIGURE 5

• That’s it! Your Target was updated (see Fig.6).

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FIGURE 6

Deactivate a target

You can deactivate your Target without deleting it immediately. An inactive Target will be automatically deleted in 7 days unless you activate it.

To deactivate a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

fig_1.png

FIGURE 1

• Choose an Active Target you want to deactivate (see Fig.2).

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FIGURE 2

• Click the “Set Inactive” button (see Fig.3). Your Target will be deactivated.

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FIGURE 3

Activate a target

To activate an inactive Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

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FIGURE 1

• Choose an inactive Target you want to activate (see Fig.2).

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FIGURE 2

• Click the “Set Active” button. Your Target will be activated.

Remove a target

To remove a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

fig_1.png

FIGURE 1

• Choose a Target you want to remove (see Fig.2).

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FIGURE 2

• Click the “Remove” button (see Fig.3).

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FIGURE 3

• Confirm removing the Target by clicking the “Delete” button (see Fig.4).

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FIGURE 4

How to buy a subscription

The Subscription provides cashback for trading on DMarket, including buying, targeting, and exchanging items.

To buy a subscription, follow these steps:

• Click on your profile picture on the upper right corner and choose “Subscription” (see Fig. 1)

fig_1.png

FIGURE 1

• Choose a subscription plan and click “Subscribe”. Subscription plans differ by bonus turnover and cashback amount (see Fig. 2).

The initial subscription price can be halved with the DMarket Founder’s Mark.

Figure 2.png

FIGURE 2

• After choosing a subscription plan, you’ll be asked to transfer a required DMT amount to a specified wallet (see Fig. 3).

Figure 3.png

FIGURE 3

• Once the funds are transferred, the deposit amount will be displayed on the upper section of the pop-up (see Fig. 4). Click the “Go back” button and select your subscription plan as in Step 2 (see Fig. 2).

Figure 4.png

FIGURE 4

• Double-check all the details and click “Subscribe now” (see Fig. 5).

Figure 5.png

FIGURE 5

• When your subscription is confirmed, click “Go to my subscriptions” (see Fig.6).

Figure 6.png

FIGURE 6

• Your purchased subscription plan will be highlighted with a green frame, as well as your profile picture (see Fig. 7 and Fig. 8)

Please note: a subscription plan can’t be changed or upgraded until the purchased subscription expires.

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FIGURE 7

• Your subscription details will be displayed as in Fig. 8. Sector 1 shows a remaining subscription term. Sector 2 shows your amount spent on DMarket while buying, targeting and exchanging items with the subscription. Sector 3 shows the cashback amount calculated from the bonus turnover.

Figure 8.png

FIGURE 8

• To withdraw an available cashback amount to your balance, click “Get cashback” (see Fig. 9).

Please note: cashback funds can only be spent for trading on DMarket. The minimum cashback amount for withdrawing to an account balance is $1.

Figure 9.png

FIGURE 9

• When the bonus turnover threshold is reached (see Fig.9) or the subscription term is over, your subscription will automatically expire (see Fig.10). After that, you can purchase a subscription again and resume getting cashback.

Earned cashback is accumulative and remains available even after the subscription expires. You can withdraw it to your balance at any time. To do this, click the “Get cashback” button.

Figure 10.png

FIGURE 10

• You will receive a confirmation that your earned cashback amount was credited to your balance (see Fig. 11). You can use these funds to boost your inventory and stand out in your game.

Figure 11.png

FIGURE 11

How to buy Face2Face items

  • Before buying Face2Face items, please check if the Face2Face mode is switched on. To check it, please go to the account settings and scroll down the page to the “Face2Face trading (Beta)” and make sure that the mode is switched on.

f2f 1.jpg

  • Generate and apply your Steam API Key below.

f2f 2.jpg

  • Add items with the Steam icon to your purchase and click “Buy” (such items are stored on Steam rather than DMarket). DMarket will reserve a necessary amount for the purchase on your account.

1.3.png

1.4.png

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  • Go to refill if necessary.

  • Once the reservation of the sale offer has been successfully processed, you’ll see the “Purchase initiated” sign on the item you are purchasing. The “Success” sign is depicted only on the items that are located on DMarket and can be purchased automatically.

1.6.png

  • After clicking the “Proceed to transactions” button, the transaction feed is opened. Each buyer has a choice of either to create trade to get an item by himself in the DMarket app or send a request to the seller to create trade. The buyer has a limit of 15 min to choose the delivery option.

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  • If the buyer chooses the option to ask for creating trade, the status of the transactions will change to the “Waiting for a seller to create trade”. The seller has 12h to create trade.

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  • When a seller creates trade and sends it to the buyer, the buyer will receive a notification in case the DMarket app is installed and will also see a red dot indicator on the “Face2Face transactions” sign meaning that there is an update in the “Face2Face transactions”.

1.9.png

  • Once the seller sends the buyer a trade, the buyer has to accept it within 12 h by clicking the “Accept trade” button in the transaction feed. Buyer will be redirected to the Steam page to accept the trade.

If the buyer fails to perform the action on time, 2% of the purchase amount will be debited from his account as a penalty and credited to the seller’s account.

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  • Once all done successfully, the item is transferred to the buyer’s Steam account and the seller receives the payment for selling an item. The transaction status is changed to “success”.

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How to sell Face2Face items

  • Before putting items on sale Face2Face please check if the Face2Face mode is switched on. To check it, please go to the account settings and scroll down the page to the “Face2Face trading (Beta)” and check whether the mode is switched on.

f2f 1.jpg

  • Generate and apply your Steam API Key below.

f2f 2.jpg

  • Select items from your inventory to put them on sale (You can out on sale items Face2Face with the Steam sign).

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  • Click the “Sell/ Ask” button and choose the “Sell Face2Face from Steam” option. Click the “Sell button”.

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  • Click the “Go to On sale” button.

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  • Your item is now on sale.

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  • Once there is a buyer willing to purchase your item, a push notification in DMarket app and on the web will appear.

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  • By clicking the notification, the Face2Face transaction feed is opened. In this case, buyer has requested for seller to create trade. Click the “Create trade in app” button.

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  • You’ll be asked to go to the DMarket app for creating trade.

2.9.png

  • Go to the App, make sure that notifications are turned on, and open the “Face2Face transactions”.

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  • Click the “Create Trade” button. You have 12h to complete creating trade.

Get it done on time to keep a great delivery rate and avoid a Face2Face selling restriction for 3 days along with the cancellation of all your sell offers.

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  • Confirm trade in Steam Guard.

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  • Wait for the buyer to accept the trade.

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  • Receive the payment. As soon as the items are transferred to the buyer’s inventory, the sale amount will be credited to your DMarket account.

If the buyer fails to accept on time, your item will be placed on the market for sale and 2% from the selling amount will be credited to your balance.

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Error message “You are exceeding rate limit threshold”

Why am I getting the error message “You are exceeding rate limit threshold”?

If you receive the error message “You are exceeding rate limit threshold”, you have exceeded the limit for requests per second (RPS). This limit has been introduced to ensure an enhanced platform performance and smooth trading experience for all DMarket users.

If you utilize automated trading and exceed this limit repeatedly, please consider using our alternate gateway on trading.dmarket.com. On this domain, the API-call limit is increased to 10 RPS (compared to 3 RPS on dmarket.com), which makes it especially convenient for automated trading.

The alternate gateway on trading.dmarket.com is available for all DMarket users, provides all the DMarket platform features, and doesn’t require additional registration.

What do I need to do to switch to trading.dmarket.com?

You can switch to trading.dmarket.com in two easy steps:

  1. If you use automation tools for trading on DMarket, change the URL of API calls to trading.dmarket.com
  2. Make sure the number of requests per single API endpoint does not exceed 10 per second

How does it work?

The trading.dmarket.com domain gives you access to all of the DMarket platform features and doesn’t require additional registration. Just change the URL and continue to trade as usual.

I am not using any automated tools for trading. Will it affect me?

The new trading gateway does not affect regular, non-automated trading via the DMarket website and mobile applications.

How to protect your DMarket account

To keep your DMarket account safe and prevent unauthorized activities, please follow these simple rules:

  • Enable two-factor authentication (2FA) in your DMarket account settings: https://dmarket.com/account-settings
  • Use a strong and unique password for your DMarket account (you can use password generators for this)
  • Change your password regularly

How to protect your Steam account from scammers

These simple measures will help you protect your Steam account from malicious activities:

  • Authentication only via Steam and trusted websites. Log into your Steam account only via Steam or platforms that you are confident about. Always check a website link you are about to click.

  • Password change. You can change your Steam login credentials by clicking Forgot password or Change my password options. The first option is preferable since it allows you to continue trading on Steam without a trade suspension period.

  • Check trade offers. Visit your Steam user page and go to[ this page|https://steamcommunity.com/my/tradeoffers/sent/] every time you have offers to be confirmed via your mobile phone or email.