If your KYC application, has been declined, you may check the reason on your email or just by clicking on the history button (“bell”) (fig.1)

FIGURE 1

Afterwards, please click “Verification” (fig.2)

FIGURE 2

By clicking “Learn more” you’ll be able to find out the reason and submit another application.

Depending on the method you choose, the processing time may vary.

Depositing funds usually takes a few minutes to process, but the ETA is up to 48 hours, regardless of the payment method. Please note that in rare cases the deposit can take longer to process due to our AML policies.

• Withdrawals usually take slightly longer to complete.
• Payoneer, Skrill, and PayPal take up to 48 hours to process.
• Card withdrawals, Wire and SEPA transfers take up to 7 working days for payout.

In order to unlink your Steam account, please navigate to Account settings (fig. 1)

FIGURE 1

Click “Steam account”, then "Change" (fig. 2)

FIGURE 2

Check the box "I understand the risks" and click "Proceed anyway" (fig.3)

FIGURE 3

You’ll be asked to login via Steam to prove account ownership (fig.4)

FIGURE 4

Confirm Steam Unlink (fig.5)

FIGURE 5

Please note that you cannot unlink Steam account if:

• You have F2F deals in progress;
• You already unlinked Steam during the past 30 days;
• You do not have a password set in the account

Please note that your Steam account might have certain restrictions that are preventing you from trading items on DMarket. In order to сheck this, please follow this link while logged into your Steam account - https://help.steampowered.com/en/wizard/HelpWhyCantITrade

Steam trade hold

There are trade restrictions that are enforced by Steam and apply to Steam items regardless of the platform they are traded on. One of these restrictions is trade hold, also commonly called trade lock or trade cooldown. A trade hold is a period of time after a trade is accepted by both parties where the items traded are held by Steam before they are delivered. Trade holds last up to 15 days. You can find more details here: https://support.steampowered.com/kb_article.php?ref=8078-TPHC-6195#1

Yes, due to the ongoing circumstances and in accordance with international sanctions and policies, users from Russia and Belarus are unable to trade on DMarket.

What has happened to the accounts of Russian and Belarusian users on DMarket?

For the time being, these accounts have been frozen. However, all assets continue to remain within the users' accounts.

Due to the steam item visibility update newly acquired Counter Strike items will be invisible to all third parties for 10 days. DMarket will be able to see your item once this cooldown ends and you'll be ready to trade as usual.

You have to complete the following steps to register with Steam:

• Switch to the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with Steam” button (see Fig.2).

FIGURE 2

• Log in to your Steam account (see Fig.3).

FIGURE 3

• Enter your email (see Fig.4).

FIGURE 4

• Confirm that you have read and accepted the Terms of Use and the Privacy Policy (see Fig.5).

FIGURE 5

• Click the “Continue” button (see Fig.6).

FIGURE 6

• Click the “Check inbox” button (see Fig.7) and follow the link in the received email to verify your email address.

FIGURE 7

You will be able to log in to your DMarket account after email address verification is complete.

You have to complete the following steps to register with email:

• Click the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with email” button (see Fig.2).

FIGURE 2

• Enter your email (see Fig.3).

FIGURE 3

• Confirm that you have read and accept the Terms of Use and the Privacy Policy (see Fig.4).

FIGURE 4

• Click the “Continue” button (see Fig.5).

FIGURE 5

• Enter your password (see Fig.6).

FIGURE 6

• Click the “Create account” button (see Fig.7).

FIGURE 7

• Click the “Check inbox” button (see Fig.8) and follow the link in the received email to verify your email address.

FIGURE 8

You will be able to log in to your DMarket account after an email address verification is complete.

• Click the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with Life Beyond” button (see Fig.2).

FIGURE 2

• Log in to your Life Beyond account (see Fig.3).

FIGURE 3

• Enter your email (see Fig.4).

FIGURE 4

• Confirm that you have read and accepted the Terms of Use and the Privacy Policy (see Fig.5).

FIGURE 5

• Click the “Continue” button (see Fig.6).

FIGURE 6

• Click the “Check inbox” button (see Fig.7) and follow the link in the received email to verify your email address.

FIGURE 7

You will be able to log in to your DMarket account after email address verification is complete.

• Click the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with Twitter” button (see Fig.2).

FIGURE 2

• Log in to your Twitter account (see Fig.3).

FIGURE 3

• Enter your email (see Fig.4).

FIGURE 4

• Confirm that you have read and accept the Terms of Use and the Privacy Policy (see Fig.5).

FIGURE 5

• Click the “Continue” button (see Fig.6).

FIGURE 6

• Click the “Check inbox” button (see Fig.7) and verify your email by following the link in the received email.

FIGURE 7

You will be able to log in to your DMarket account after email address verification is complete.

• Click the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with MetaMask” button (see Fig.2).

FIGURE 2

• Click the “Download Metamask” button (see Fig.3).

FIGURE 3

• Click the “Install MetaMask for Chrome (it can be another browser as well)” button (see Fig.4).

FIGURE 4

• Click the “Create a new wallet” or “Import an existing wallet” button (see Fig.5).

FIGURE 5

• Enter your email (see Fig.6).

FIGURE 6

• Confirm that you have read and accept the Terms of Use and the Privacy Policy (see Fig.7).

FIGURE 7

• Click the “Continue” button (see Fig.8).

FIGURE 8

• Click the “Check inbox” button (see Fig.9) and follow the link in the received email.

FIGURE 9

You will be able to log in to your DMarket account after email address verification is complete.

• Click the “Sign Up” tab (see Fig.1).

FIGURE 1

• Click the “Sign up with Twitch” button (see Fig.2).

FIGURE 2

• Log in to your Twitch account (see Fig.3).

FIGURE 3

• Enter your email (see Fig.4).

FIGURE 4

• Confirm that you have read and accept the Terms of Use and the Privacy Policy (see Fig.5).

FIGURE 5

• Click the “Continue” button (see Fig.6).

FIGURE 6

• Click the “Check inbox” button (see Fig.7) and verify your email by following the link in the received email.

FIGURE 7

You will be able to log in to your DMarket account after email address verification is complete.

Please complete the following steps to log in to DMarket with Steam:

• Click the “Log in” button (see Fig.1)

• Click the “Log in with Steam” button (see Fig.2).

FIGURE 2

• Log in to your Steam account (see Fig.3).

FIGURE 3

You will be able to trade on DMarket after logging in.

Please complete the following steps to log in to DMarket with email:

• Click the “Log in” button (see Fig.1).

FIGURE 1

• Click the “Log in with email” button (see Fig.2).

FIGURE 2

• Enter your email (see Fig.3).

FIGURE 3

• Enter your password (see Fig.4).

FIGURE 4

• Click the “Log in with email” button (see Fig.5).

FIGURE 5

You will be able to trade on DMarket after logging in.

Please complete the following steps to log in to DMarket with Life Beyond:

• Click the “Log in” button (see Fig.1).

FIGURE 1

• Click the “Log in with Life Beyond” button (see Fig.2).

FIGURE 2

• Log in to your Life Beyond account (see Fig.3).

FIGURE 3

You will be able to trade on DMarket after logging in.

Please complete the following steps to log in to DMarket with Twitter:

Click the “Log in” button (see Fig.1)

FIGURE 1

• Click the “Log in with Twitter” button (see Fig.2).

FIGURE 2

• Log in to your Twitter account (see Fig.3).

FIGURE 3

You will be able to trade on DMarket after logging in.

Please complete the following steps to log in to DMarket with Twitch:

• Click the “Log in” button (see Fig.1)

FIGURE 1

• Click the “Log in with Twitch” button (see Fig.2).

FIGURE 2

• Log in to your Twitch account (see Fig.3).

FIGURE 3

You will be able to trade on DMarket after logging in.

If you need to disable 2FA (two-factor authentication) protection, please navigate to your account setting and click 2FA. You’ll be able to turn off 2-step by simply inputting a current auth code. In case you do not have access to your authenticator, you need to contact support via email support@dmarket.com and provide us with the following information:

If you have passed KYC procedure, specify:

• reason why do you want 2FA to be deactivated;
• e-mail address, that your DMarket account is linked to;
• photo of you, holding your ID document and a piece of paper next to your face. On this paper you need to write ‘DMarket’ and today’s date + make a separate photo of your ID document as well.

If you haven’t passed KYC procedure, specify:

• reason why do you want 2FA to be deactivated;
• e-mail address your DMarket account is linked to;
• date of your registration on DMarket platform;
• your current account balance;
• describe last action made on your account;
• your recent trading operations on DMarket (dates, items, amounts).

In case you have a Steam account linked to your DMarket profile, please provide us with the next details:

• link to your Steam account which is connected to DMarket;
• proof of ownership of that Steam account (screenshot of your Steam account page).

Proof of ownership is required in order to guarantee that you are in fact the owner of that Steam account and are not impersonating the real one.

In order to provide proof of ownership, please go to https://store.steampowered.com/account/ while logged in to your Steam account and take a screenshot of the page.

Also in case you have used card funds` deposit & withdrawal option in your DMarket account during the last 6 months, please note that you can be asked to provide additional details by our support agents, such as a selfie with a bank card and a bank statement.

In order to unlink your Steam account, please navigate to Account settings (fig. 1)

FIGURE 1

Click “Steam account”, then "Change" (fig. 2)

FIGURE 2

Check the box "I understand the risks" and click "Proceed anyway" (fig.3)

FIGURE 3

You’ll be asked to login via Steam to prove account ownership (fig.4)

FIGURE 4

Confirm Steam Unlink (fig.5)

FIGURE 5

Please note that you cannot unlink Steam account if:

• You have F2F deals in progress;
• You already unlinked Steam during the past 30 days;
• You do not have a password set in the account

If you need to change e-mail address connected to your DMarket profile, please contact support via email support@dmarket.com and provide us with the following information:

If you have passed KYC procedure, specify:

• reason why do you want your e-mail to be changed;
• your DMarket account’s Public Key (you may find it in account settings);
• e-mail address your DMarket account is linked to;
• e-mail address you want to place there instead of a previous one;
• photo of you, holding your ID document and a piece of paper next to your face, where you need to write ‘DMarket’ and today’s date on the paper; + separate photo of your ID document as well.

If you haven’t passed KYC procedure:

• reason why do you want your e-mail to be changed;
• public key of your DMarket profile (you may find it in account settings);
• e-mail address your DMarket account is linked to;
• e-mail address you want to place there instead of a previous one;
• date of your registration on DMarket platform;
• your current account balance;
• screenshot of the Account settings page of your DMarket profile.

In case you have a Steam account linked to your DMarket profile, please provide us with the next details:

• link to your Steam account which is connected to DMarket;
• proof of ownership of that Steam account (screenshot of your Steam account page).

Proof of ownership is required in order to guarantee that you are in fact the owner of that Steam account and are not impersonating the real one.

In order to provide proof of ownership, please go to https://store.steampowered.com/account/ while logged in to your Steam account and take a screenshot of the page.

Also in case you have used card funds` deposit & withdrawal option in your DMarket account during the last 6 months, please note that you can be asked to provide additional details by our support agents, such as a selfie with a bank card and a bank statement.

In case you want to proceed with deletion of your DMarket profile, please contact support via email support@dmarket.com and provide us with the following information:

• reason for the account deletion
• your residentship (the country of permanent living)
• public key of your DMarket account you want to be deleted
• screenshot of the Account settings page of your DMarket profile

Also in case you have a Steam account linked to your DMarket profile, it is needed to be unconnected before account deletion as well.

Please provide us with the next details:

• link to your Steam account which is connected to DMarket profile;
• proof of ownership of that Steam account (screenshot of your Steam account page).

Proof of ownership is required in order to guarantee that you are in fact the owner of that Steam account and are not impersonating the real one.

In order to provide proof of ownership, please go to https://store.steampowered.com/account/ while logged in to your Steam account and take a screenshot of the page.

Kindly note that account cannot be deleted, if it has any:

• Active sell offers
• Unwithdrawn assets
• Unspent balance

In case you’d like the remaining assets or balance to be removed altogether, please state this in the letter.

Important note: in case you are an EU resident, you may be asked to provide additional information in order for your request to be completed according to the GDPR requirements.

In case you want to proceed with unlinking of Payoneer, Twitch or MetaMask account from your DMarket profile, you need to contact support via email support@dmarket.com and provide us with the following information:

• your DMarket account’s Public Key
• clarify which account you would like to be unlinked - Payoneer, Twitch or MetaMask one
• provide the reason for unlinking of the mentioned account

As soon as the details above are received, our support team will contact you back and provide you with proper instructions in order for your request to be completed correctly.

Please complete the following steps to change your password:

Click the “Log in” button (see Fig.1).

FIGURE 1

• Click the “Log in with email” button (see Fig.2).

FIGURE 2

• Click the “Forgot your password?” link (see Fig.3).

FIGURE 3

• Enter the email that was used for registration at DMarket (see Fig.4).

FIGURE 4

• Click the “Reset password” button (see Fig.5).

FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received email to recover your password.

FIGURE 6

• After clicking on the link, you will be redirected to the password recovery page where you’ll be asked to enter a new password (see Fig.7).

FIGURE 7

• Click the ”Save changes and log in” button (see Fig.8).

FIGURE 8

Your password will be successfully changed.

To upload your avatar, please make the following steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).

FIGURE 2

• Click on the “Change photo” link (see Fig.3) and upload a picture.

FIGURE 3

• Click the “Save” button (see Fig.4) to apply the changes.

FIGURE 4

To change your password, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).

FIGURE 2

• Click on the “Change” link (see Fig.3).

FIGURE 3

• Enter your current password (see Fig.4).

FIGURE 4

• Enter your new password (see Fig.5).

FIGURE 5

Click on the “Save new password” button (see Fig.6).

FIGURE 6

In order to find your DMarket Public Key, please follow these steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

FIGURE 2

• Click on your public key (see Fig.3). You will be redirected to the Blockchain Explorer where you will be able to find your DMarket Public Key in full format.

FIGURE 3

To subscribe to DMarket email newsletters or unsubscribe from them, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

FIGURE 2

• Activate the checkbox to subscribe to DMarket email newsletters or deactivate it to unsubscribe from them (see Fig.3).

FIGURE 3

In order to make your Steam items visible in your DMarket inventory, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

FIGURE 2

• Click on the “Steam account” option (see Fig.3).

FIGURE 3

• Click the “Connect Steam account“ button (see Fig.4). You can connect to only one Steam account. Once the account is connected, it can’t be changed or disconnected.

FIGURE 4

• Enter your Steam credentials and click on the “Sign In” button (see Fig.5).

FIGURE 5

When your Steam account is connected, your Steam items will be displayed on DMarket in your inventory and you’ll be able to use them on DMarket to sell or exchange.

To withdraw your items from DMarket to Steam, please indicate your Trade URL on the “Account Settings” page.

• Click on the “Get trade URL” link (see Fig.6) and copy your Trade URL on Steam.

FIGURE 6

• Enter your Trade URL (see Fig.7).

FIGURE 7

• Click the “Apply” button (see Fig.8).

FIGURE 8

In order to make your Life Beyond items visible in your DMarket inventory, please proceed with the following steps:

• Click on your profile picture (see Fig.1).

FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).

FIGURE 2

Click on the “Game accounts” option (see Fig.3).

FIGURE 3

• Scroll down and click the “Connect Life Beyond“ button (see Fig.4). You can connect only one Life Beyond account. Once the account is connected, it can’t be changed or disconnected.

FIGURE 4

• Sign in to your Life Beyond account (see Fig.5).

FIGURE 5

When your Life Beyond account is connected, your Life Beyond items will be displayed on DMarket in your inventory and you’ll be able to use them on DMarket to sell or exchange.

Please note that your Steam account might have certain restrictions that are preventing you from trading items on DMarket. In order to сheck this, please follow this link while logged into your Steam account - https://help.steampowered.com/en/wizard/HelpWhyCantITrade

Steam trade hold

There are trade restrictions that are enforced by Steam and apply to Steam items regardless of the platform they are traded on. One of these restrictions is trade hold, also commonly called trade lock or trade cooldown. A trade hold is a period of time after a trade is accepted by both parties where the items traded are held by Steam before they are delivered. Trade holds last up to 15 days. You can find more details here: https://support.steampowered.com/kb_article.php?ref=8078-TPHC-6195#1

You have full access to the transaction history of your DMarket account. To open it please proceed with steps below:

• Click on “Bell” image at the top of the main page (see Fig.1)

FIGURE 1

• Find the recent History of your DMarket account (see Fig.2)

FIGURE 2

• History of your F2F operations can be checked in “Transactions” tab (see Fig.3)

FIGURE 3

In order to be able to trade with our bots or directly with other users via F2F, your Steam account must have:

1. No trade restrictions on account;
2. No trade hold (Steam Guard is installed);
3. A public Steam inventory;
4. A valid Trade URL.

If these requirements are met, your account can trade with our bots and any other Steam users.

Steam users by default have restricted trade after account creation since new accounts are labeled as “Limited Users”.

In order to remove this restriction, you need to spend at least 5 USD on Steam. (You can purchase a game/gift card or just top up your Steam wallet.) Also, keep in mind that parental control on Steam prevents your account from trading.

If you met the requirements above, you can check your status by following the link.

You should see the following screen:

Important!

There are cases when your account will still be unable to trade due to a variety of reasons:

VAC ban, Steam trade/Community Ban, recent mobile authenticator change/uninstall, password reset, and others. All of the reasons are listed in Steam’s FAQs.

Some of them are temporary and/or require your action (for example, installing Steam Guard). Others are permanent and cannot be disputed (VAC ban or Community Ban).

In order to prevent trading scams, Steam introduced their mobile authenticator: Guard.

Since then, in order to perform a trade, each user needs to have Steam Guard installed and confirm the actions via mobile app.

In order to install the app, please follow the link:

• IOS
• Android

Or

Scan QR codes to download:

Android

IOS

The app will require a phone number to register; we highly recommend reading the mobile authenticator FAQ prior to installing.

Important: some Steam users are allowed to trade without Steam Guard enabled, however this applies a trade hold that lasts up to 15 days. Trade hold is a precautionary measure that leaves the trade in non-terminal status for a certain period of time, letting a possible victim cancel the deal and get back their items.

DMarket cannot wait up to 15 days for the user’s decision, and therefore we decline all trades that are going to be put on hold.

In order to be able to trade with non-friends (other DMarket users or bots), you need to set your inventory settings to “Public”.

To do this, please follow these steps:

1. Go to your Steam profile
2. Click “Inventory”
3. Find “...” next to “Trade Offers”. In the drop-down menu click “Inventory Privacy Settings”.
4. Set “Inventory” to “Public”.

Done! Your inventory privacy settings now meet the requirements.

Trade URL allows third-party websites, like DMarket, to send you trade offers. In order to find it, you need to navigate to the DMarket settings and click “Steam account”. There is a hyperlink that will lead you to exactly where your Steam Trade URL is stored (fig. 3 & 4).

FIGURE 3

FIGURE 4

Copy and paste it into your DMarket account settings, click “Apply”, and you’re good to go!

Important: if you create a new Trade URL, the previous one will be revoked and, therefore, invalid. In this case you’ll need to paste the new URL into your DMarket account again.

KYC (Know Your Customer) is a one-time procedure of identifying and verifying the client's identity required by international regulators and is implemented for the safety of your assets and fraud prevention. You’ll be asked to pass KYC only if you use payment deposit or withdrawal methods that require this verification.

Please note that in order to pass KYC , you need be at least 18 years of age and provide the next info:

• A photo of your ID document (from both sides if it’s a card)
• A photo of you holding this document (one side is enough)
• Optionally, a photo of your proof of address document

Please note that in order to prove your identity, you need the document that matches all the requirements:

1. Document type: national ID card or passport (internal or international). Driver’s license is only applicable to US (!) citizens.

2. Document expiry date: no less than 6 months from the date of submission.

3. Format of attachments: any photo format. IMPORTANT - scanned copies, screenshots and photos of screens are not accepted. Only a regular photo is applicable for KYC.

Also, you’ll be asked to provide a picture of yourself holding the document and a piece of paper with the written word ‘DMarket’ and today’s date. Please make sure to write carefully using block letters and numbers so we can read it. Here’s a great example of one should do the photo (fig.1)

FIGURE 1

Proof of address document must meet the following requirements:

1. Format of attachments: any photo format . IMPORTANT - scanned copies, screenshots and photos of screens are not accepted. Only a regular photo is applicable for KYC.

2. Date of issuance - not more than 180 days from the date of KYC submission.

3. Document type:

• Bank/Credit Card Statement
• Utility bill (please, note that mobile phone utility bills can not be accepted as a proof of address)
• Cable Company Bill
• Landline telephone bill
• Official letter from the bank / bank account confirmation letter
• The letter issued by a government or financial institution

It usually takes up to 24 hours, but in rare cases applications may take longer review time due to AML check.

To deposit funds to DMarket, please complete these steps:

• Click on your balance (see Fig.1).

FIGURE 1

Click on the “Go to Balance” (see Fig.2).

FIGURE 2

• Choose the currency and click the “Deposit” button (see Fig.3).

FIGURE 3

• Select a deposit method (see Fig.4).

FIGURE 4

• Indicate the deposit amount and click the “Deposit” button (see Fig.5).

FIGURE 5

• Fill in the information required by a payment system and initiate the transaction in a separate tab (see Fig.6).

FIGURE 6

After the transaction is processed, funds will be deposited to your account. Deposited funds can only be spent for trading on DMarket (see Fig.7 and Fig.8).

FIGURE 7

FIGURE 8

To withdraw funds from DMarket, please complete the following steps:

• Click on your balance (see Fig.1) or click on the cashout tab (see Fig.2)

FIGURE 1

FIGURE 2

Click on the “Go to Balance” (see Fig.3).

FIGURE 3

• Make sure that there are funds available for withdrawal and click the “Withdraw” button (see Fig.4).

FIGURE 4

• Choose the withdrawal method (see Fig.5).

FIGURE 5

• Indicate the withdrawal amount and choose your card or just click on the “Withdraw” button if you haven’t used any card for withdrawal yet (see Fig.6).

FIGURE 6

• Wait for your funds to be withdrawn. Or simply close the tab and continue trading, funds will be withdrawn after a short time (see Fig.7).

FIGURE 7

KYC (Know Your Customer) is a one-time procedure of identifying and verifying the client's identity required by international regulators and is implemented for the safety of your assets and fraud prevention. To proceed with KYC, please complete the following steps:

To proceed with KYC, please complete the following steps:

• First name - please type in your first name exactly as mentioned in the ID document (see Fig.1 (2)).

• Last name - please type in your last name exactly as mentioned in the ID document (see Fig.1 (3)).

• Date of birth - please indicate your date of birth (see Fig.1 (4)).

• Document number (see Fig.1 (5)) - please indicate your ID document number (it can be “Document number”/”Card number”/’Passport number’) that will be attached on Step 2 of the KYC procedure (see Fig.2).

• Country - please choose the country of your residence (see Fig.1 (6)).

• City, state - please indicate the city and state (if applicable) of your residence (see Fig.1 (7)).

• Address (street, house number) - please indicate the address exactly as it is mentioned on your proof of address document that will be attached on Step 3 of the KYC procedure (see Fig.1 (8)).

• Postcode - please indicate the postcode of your residence (see Fig.1 (9)).

• Document country - please, choose the country where your ID document was issued.

FIGURE 1

• Please complete the requirements described in Step 2 (see Fig.2). You’ll be asked to attach:

1. A picture of yourself holding the document and a piece of paper with the written word ‘DMarket’ and today’s date. Please make sure to write carefully using block letter and numbers so we could read it.

2. A picture of your ID to the second slot. Please, make sure that you attach photos of your ID card from both sides. In case you use your passport for the KYC, please, take a full-sized photo of it, where the main page is fully visible. IMPORTANT - scanned copies, screenshots and photos of screens are not accepted. Only a regular photo is applicable for KYC.

FIGURE 2

• At Step 3 you will be asked to attach your proof of address document, please follow the steps described in Fig.3 in order to do it. The document should not be older than 6 months. The following documents can be used:

• Bank/Credit Card Statement
• Utility bill (please, note that mobile phone utility bills can not be accepted as a proof of address)
• Cable Company Bill
• Landline telephone bill
• Official letter from the bank / bank account confirmation letter
• The letter issued by a government or financial institution

FIGURE 3

• Once everything is done, the KYC form will be sent for review , it should be reviewed within 24 business hours. You will receive an email about the KYC result, and you can also track its status on the Balance tab.

If you have any questions related to payments, please contact support and provide us with the following information:

• Date and method of payment
• Transaction amount
• Transaction ID
• Screenshot of the payment method you used
• Your DMarket account public key

This will help us to assist you more effectively.

Once you have selected Payoneer as a withdrawal method, please enter your Payoneer wallet number: https://payoneer.custhelp.com/app/answers/detail/a_id/24220/~/where-can-i-find-my-payoneer-customer-id%3F. Before doing that, please ensure that your Payoneer account is fully approved, i.e. confirmed via email and verified by Payoneer, otherwise, you won’t be able to withdraw funds.

Please note, you can only have one Payoneer account linked to your DMarket account at the same time. Should you need to change your Payoneer account linked to DMarket - please contact our support team and request your current Payoneer account to be unlinked.

To top up your DMarket account with BTC, please select Bitcoin as a payment method and enter a deposit amount in USD. You will be redirected to the invoice page where you can find the invoice BTC address. To complete the deposit, send funds from your BTC address to the indicated address. Kindly notice:

1 - BTC rates are highly volatile. In case you send an insufficient deposit amount, you can request a refund directly on the invoice page.

2 - In case you would like to top up your DMarket account once again, please do not use the same invoice address. You should select Bitcoin as the payment method once again, indicate a deposit amount in USD, and send funds to a newly-generated invoice address.

• Open any BTC explorer and enter DMarket’s invoice address into the search bar.

Example:

• Check out the number of payment confirmations:

Example:

If the number is less than three, just wait for more confirmations. If the payment has three or more confirmations and the payment amount has been delivered to the invoice address but your DMarket account balance has not been updated, please contact DMarket support.

Depending on the method you choose, the processing time may vary.

Depositing funds usually takes a few minutes to process, but the ETA is up to 48 hours, regardless of the payment method. Please note that in rare cases the deposit can take longer to process due to our AML policies.

• Withdrawals usually take slightly longer to complete.
• Payoneer, Skrill, and PayPal take up to 48 hours to process.
• Card withdrawals, Wire and SEPA transfers take up to 7 working days for payout.

Withdrawals are usually processed instantly; however, sometimes the withdrawal can take up to a week. This depends on the bank card issuer.

If it took more than 5 business days, please contact our support team and indicate the following info:

1 - your DMarket public key (you may find it in the account settings section 2 - transaction ID (you may find it in the account history section)

• Go to the funds' withdrawal tab and choose any payment method processed by Tipalti (Fig.1):

FIGURE 1

• Choose the “Change payment method” option (Fig.2, Fig.3) on one of the following tabs (the tab you will see depends on the payment method currently set as primary for your account):

FIGURE 2

FIGURE 3

• You will be redirected to the Tipalti payee information form (Fig.4) to update your contact details (step 1) and choose the payment method you would like to use (step 2):

FIGURE 4

• On the Card withdrawal tab, click on the “Account number” field (Fig.1) to see the drop-down menu containing the cards you used before and the option to add a new card:

FIGURE 1

• Choose “+ Account number” option to add a new card (Fig.2):

FIGURE 2

Please log in to your Payoneer account to make sure you have no pending information/documents request from the Payoneer team.

Should you see any pending requests in your Payoneer account - please provide the information/documents requested. Once the request has been cleared, your transaction processing will continue.

To buy an item on DMarket, please proceed with the following steps:

• Choose the "Market" tab and click on an item you aim to buy (see Fig.1).

FIGURE 1

• Click the “Buy” button (see Fig.2).

FIGURE 2

Two options will be offered there:

Refill balance

The first option implies that you will refill your balance with the amount that is required to make a purchase. This means that the funds on your balance won’t be spent for purchase. It may be useful in case there are active targets, that can be closed at any time under the condition of the required amount to be available on your balance.

This option is also relevant for such a case of initiating the purchase of an item with insufficient balance.

• To use the first option, click on the “Go to refill” button (see Fig.3).

FIGURE 3

• You will be redirected to the “Deposit” page with the list of payment methods to choose from (see Fig.4).

FIGURE 4

The required purchase amount will be indicated in the box (see Fig.5).

FIGURE 5

• Click the “Deposit” button (see Fig.6).

FIGURE 6

• Fill in the information required by a payment system and initiate the transaction.

After the transaction is processed, USD will be deposited to your account and the item will be bought. You can find the new item in the “My Items” section with the label “New” (see Fig.7).

FIGURE 7

Pay with balance

The second option implies that you will pay using funds from your balance. This case doesn’t require to deposit funds, but active Targets will become inactive due to insufficient balance if you have such.

• To use this option click the “Buy” button (see Fig.8).

FIGURE 8

• After the purchase is completed, click on the “Go to My items” button (see Fig.9).

FIGURE 9

You can find the new item in the “My Items” section with the label “New” (see Fig.10).

FIGURE 10

To withdraw an item to Steam, please complete these steps:

• Go to "Sell inventory" tab (see Fig.1), choose an item you are willing to withdraw to Steam. Please note: items that are eligible for withdrawal to Steam are marked with the DMarket icon (see Fig.2). Items with the Steam icon are already located in your Steam inventory (see Fig.3).

FIGURE 1

FIGURE 2

FIGURE 3

• Once items are chosen, click the “Withdraw” button (see Fig.4).

FIGURE 4

• Create trades for the chosen items. You can create trades one by one (see Fig.5) or simply create all trades at once (see Fig.6). Please note that you have 10 min to accept a trade, otherwise the link will expire and you’ll have to create a new trade.

FIGURE 5

FIGURE 6

• Click on the “Accept trade” button which will forward you to Steam (see Fig.7).

FIGURE 7

• Accept each trade on Steam with our trading bot (see Fig.8). Please, double-check from whom you accept the trade in order to prevent fraud. You can learn more via this link - https://dmarket.com/blog/steam-api-key-scam/

FIGURE 8

• Go back to DMarket after the trade is completed (see Fig.9).

FIGURE 9

• That’s it. Items are in your Steam inventory now (see Fig.10).

FIGURE 10

To withdraw an item to Life Beyond, please complete these steps:

• Choose an item you are willing to withdraw to Life Beyond (see Fig.1). Please note: items that are eligible for withdrawal to Life Beyond are marked with the DMarket icon (see Fig.2). Items with the gamepad icon are already located in your Life Beyond inventory (see Fig.3).

FIGURE 1

FIGURE 2

FIGURE 3

• Once items are chosen, click the “Gamepad button” (see Fig.4).

FIGURE 4

• Сlick the “Transfer” button (see Fig.4).

FIGURE 5

That’s it. Items are in your Life Beyond inventory now (see Fig.6 and Fig.7).

FIGURE 6

FIGURE 7

My item is missing or is stuck in trade. What am I supposed to do?

Your trade has been put on hold by Steam due a technical error.

Such errors are usually reviewed and resolved within 9 days. Once reviewed, the trade will be either confirmed and completed or canceled.

Applicable to P2P trading: in the second case (when the trade is cancelled), the buyer will receive the purchase amount back to their account balance and the seller will get the item back to their inventory. No action is required on your part.

You can sell an item instantly if the item has an instant sale price (see Fig.1). The instant sale price appears when someone has created a Target to buy your item.

FIGURE 1

If there is no instant sale price for your item, there are no Targets created for your item at the moment.

To sell an item instantly, please proceed with the following steps:

• Go to 'Sell inventory' tab and click on the item you’d like to sell instantly (see Fig.2).

FIGURE 2

• Click the “Sell now” button (see Fig.3).

FIGURE 3

• Click the “Sell” button (see Fig.4).

FIGURE 4

If an item is located in your Steam inventory, you have to deposit it to DMarket before selling. To deposit an item, click the “Accept trades on Steam” button (see Fig.5) and confirm the trade on Steam within 10 minutes. After the trade is completed, your item will be deposited to DMarket and sold instantly.

Important: beware of scambots. Always check the registration date of the bot while depositing an item.

FIGURE 5

If an item is already deposited to DMarket, the sale will be processed without creating a trade.

• After an item is sold, you can close the pop-up (see Fig.6) and continue trading.

FIGURE 6

To put an item on sale, please complete the following steps:

• Go to 'Sell inventory' tab and lick on the item you’d like to put on sale (see Fig.1).

FIGURE 1

• Click the “Sell | Ask” button (see Fig.2).

FIGURE 2

There are a few ways to sell an item: to either deposit it to DMarket Bot by choosing the DMarket Bot tab (see Fig. 3), or to sell it Face2Face directly from your Steam account by choosing the Face2Face tab (see Fig. 4).

FIGURE 3

FIGURE 4

There are two ways to set up a price for an item.

• You can set pricing for all your items by choosing the option of the price in the dropdown (see Fig. 5)

FIGURE 5

Each pricing option is followed by a description when hovering over the question mark (see Fig. 6 and Fig. 7)

FIGURE 6

FIGURE 7

Recommended price

The suggested price based on calculations of DMarket’s AI algorithms that ensures your offer to be sold fast.

Lowest price

The lowest price of current active DMarket bot or Face2Face sell offer.

Recent average price

The average price for an item based on the last 7-day or 14-day statistics.

-25%, -30%, -35% from Steam

The percent deducted from the Steam average price based on the last 7-day statistics.

Customized price

The price you’ve set to sell an item.

In case there is no available mentioned selling price, the recommended price will be applied.

In case there is lack of data to calculate any of the pricing options, the message with “not enough data to calculate” explanation will be displayed.

• You can set pricing for each offer separately by choosing the option from the dropdown near each of the items (see Fig. 8).

• Once the price is set, click on the “Sell” button (see Fig.8).

FIGURE 8

The “Selling price” and “You’ll get” are the second way to set a price for an item (see Fig. 9). You can edit them to set your own price.

FIGURE 9

Your item will be put on sale on the market at the “Selling price”. “You’ll get” field displays the amount you’ll get when the fee is charged after the item is sold.

Please note that if an item has an instant sale price, you can sell it instantly by choosing the “Sell now” tab (see Fig.10).

FIGURE 10

If there are some items with no instant sale price when switching to the “Sell now” tab, such items will be depicted in the “Items without instant sale price” section (see Fig. 11). You’ll be able to sell items without instant sale price by either switching to DMarket Bot or Face2Face tab or by continuing the selling process after the instant sale is performed.

FIGURE 11

• Once the price is set, click on the “Sell” button (see Fig.12).

FIGURE 12

If an item is located in your Steam inventory, you have to deposit it to DMarket before putting it up for sale. To deposit an item, click the “Accept trade on Steam” button (see Fig.13) and confirm the trade on Steam within 10 minutes. Important: beware of scambots. Always check the registration date of the bot while depositing an item.

After the trade is completed, your item will be deposited to DMarket and put up for sale. If an item is already deposited to DMarket, the sale will proceed without requiring to accept the trade on Steam.

• After an item is put up for sale, you can check created offers in the “On sale” section of your inventory (see Fig.14).

FIGURE 13

FIGURE 14

To change the price of an item that was put on sale, please complete the following steps:

• Click on the “On sale” section (see Fig.1).

FIGURE 1

• Click on the item that was put up for sale and which price you’d like to change (see Fig.2).

FIGURE 2

• Click the “Manage” button (see Fig.3).

FIGURE 3

• You can also click on a “gear” icon to manage a certain offer (see Fig.4).

FIGURE 4

• To change the price at which your item was put on sale, you can either choose different pricing above the offers, near the offer or make changes in the “Selling price” or “You’ll get” field (see Fig.5).

FIGURE 5

• Click the “Sell” button (see Fig.6).

FIGURE 6

To remove an item from sale, please proceed with these steps:

• Click on an “On Sale” section (see Fig.1).

FIGURE 1

• Click on the item you want to remove from sale (see Fig.2).

FIGURE 2

• Click the “Delete” button (see Fig.3).

FIGURE 3

I’ve tried to sell my Steam-stored item via Instant Sale. The item is gone now but my DMarket balance has not been updated.

Please check the My Items section of your DMarket account. There is a chance that your item has been successfully deposited to your DMarket inventory but its instant sale has not been completed. This may be due to a change in the item’s instant sale price. If so, you can select the same item in your DMarket inventory and proceed with the “Sell now” option again. In case of any difficulties, please contact our friendly support.

Having many offers on our skins marketplace is a blessing, but it might also have a downside. On the one hand, we are super glad to provide DMarket users with an astonishing variety of game items. A better selection means bigger chances to find something especially for you, for the best price possible. But on the other hand, we don’t want new offers getting lost in the general listing, and potential buyers having difficulties finding their best skins.

That’s why DMarket has this rule — if an offer hasn’t been updated for six months, it will be deactivated. It’s an effective method of keeping the marketplace filled with active offers only.

There is no need for sellers to worry, though. We certainly know that some items require time to find their new owner. Just edit your offer in time (for example, by making some changes). Would you consider a price reduction to make the skin more appealing? It is always your choice! We are here to make the experience on DMarket pleasant and beneficial for everyone. Keeping the marketplace listing up-to-date is a significant part of this process.

To trade items, please proceed with the following steps:

• Go to 'Trade' tab (see Fig.1) and click on an item you aim to sell (see Fig.2).

FIGURE 1

FIGURE 2

• Click the “Trade” button (see Fig.3).

FIGURE 3

• Click the “Go Go Go!” button (see Fig.4). If the exchange is not equal, it will be conducted with price difference payments to or from your balance. If your balance is insufficient for a price difference payment, you’ll be asked to refill your balance.

FIGURE 4

If an item you want to sell is located in your Steam inventory, you have to deposit it to DMarket before exchanging it. To deposit an item, click the “Accept trade on Steam” button (see Fig.5) and confirm the trade on Steam within 10 minutes. After the trade is complete, your item will be deposited to DMarket and the exchange will be completed.

FIGURE 5

If an item you aim to sell is already deposited to DMarket, the exchange will be processed without requiring to accept the trade.

• After the exchange is completed, you can go to the “My Items” section (see Fig.6) and see the items you gained.

FIGURE 6

No, you still need to withdraw the item you traded to Steam just as during the regular purchase. Please click here to see more details.

In this case, the difference between the two will be credited to your account as non-withdrawable funds - you will be able to spend them on DMarket at your discretion.

Auto-select is a feature that helps you trade item(s) from the storefront that best fit the value of the item you want to sell (Figure 1). Just choose the item from your inventory and click “Auto-select”. DMarket will find one or more items as a suggestion for the trade. Click repeatedly to get various offers.

FIGURE 1

To create a Target, please proceed with these steps:

Target allows you to create a purchase order for an item by selecting its preferred characteristics and price. Once an item matching your Target request goes on sale, the purchase will be completed automatically.

• Choose an item you want to target. There are two ways to create a Target. Find an item on the market (see Fig.1), click on it and then click the “Target” button (see Fig.2).

FIGURE 1

The DMarket marketplace contains only items that were put up for sale by DMarket users. This means that you won’t be able to find all the items stored in users’ inventories. And that is where the second option works.

• Click the “Target” button (see Fig.2) and enter the name of an item you aim to buy (see Fig.3). This option allows you to find any items including those that weren’t put up for sale.

FIGURE 2

• Choose an item you aim to target (see Fig.3).

FIGURE 3

• Set up parameters of an item you’d like to target in the pop-up (see Fig.4).

Please note, that there is no way to request CS: GO stickers or Dota 2 gems to be added to targeted items.

FIGURE 4

• Click the “Save and activate” button to create a Target (see Fig.5).

If there is a lack of funds on your balance, you’ll be asked to refill the balance first. In the meantime, inactive Target will be created and will be activated after your balance is refilled.

FIGURE 5

• That’s it! Target was created and activated. Click the “Go to My Targets” button to see your new Target (see Fig.6).

FIGURE 6

To edit a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

FIGURE 1

• Choose a Target you want to manage (see Fig.2).

FIGURE 2

• Click the “Manage” button (see Fig.3).

FIGURE 3

• Set parameters of the Target in the opened pop-up (see Fig.4).

FIGURE 4

• Click the “Update and activate” button (see Fig.5).

FIGURE 5

• That’s it! Your Target was updated (see Fig.6).

FIGURE 6

You can deactivate your Target without deleting it immediately. An inactive Target will be automatically deleted in 7 days unless you activate it.

To deactivate a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

FIGURE 1

• Choose an Active Target you want to deactivate (see Fig.2).

FIGURE 2

• Click the “Set Inactive” button (see Fig.3). Your Target will be deactivated.

FIGURE 3

Target was inactivated successfully (see Fig.4)!

FIGURE 4

To activate an inactive Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

FIGURE 1

• Choose an inactive Target you want to activate (see Fig.2).

FIGURE 2

• Click the “Set Active” button (see Fig.3).

FIGURE 3

Target was activated successfully (see Fig.4)!

FIGURE 4

To remove a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).

FIGURE 1

• Choose a Target you want to remove (see Fig.2).

FIGURE 2

• Click the “Remove” button (see Fig.3).

FIGURE 3

• Confirm removing the Target by clicking the “Delete” button (see Fig.4).

FIGURE 4

You can now create targets for specific float or pattern. While filling the details of a target, click “Advanced parameters” to be able to edit the desired precise float or input a specific pattern you’d like to purchase.

• Before buying Face2Face items, please check if the Face2Face mode is switched on. To check it, please go to the account settings and scroll down the page to the “Face2Face trading (Beta)” and make sure that the mode is switched on.

• Generate and apply your Steam API Key below.

• Add items with the Steam icon to your purchase and click “Buy” (such items are stored on Steam rather than DMarket). DMarket will reserve a necessary amount for the purchase on your account.

• Go to refill if necessary.

• Once the reservation of the sale offer has been successfully processed, you’ll see the “Purchase initiated” sign on the item you are purchasing. The “Success” sign is depicted only on the items that are located on DMarket and can be purchased automatically.

• After clicking the “Proceed to transactions” button, the transaction feed is opened. Each buyer has a choice of either to create trade to get an item by himself in the DMarket app or send a request to the seller to create trade. The buyer has a limit of 15 min to choose the delivery option.

• If the buyer chooses the option to ask for creating trade, the status of the transactions will change to the “Waiting for a seller to create trade”. The seller has 12h to create trade.

• When a seller creates trade and sends it to the buyer, the buyer will receive a notification in case the DMarket app is installed and will also see a red dot indicator on the “Face2Face transactions” sign meaning that there is an update in the “Face2Face transactions”.

• Once the seller sends the buyer a trade, the buyer has to accept it within 12 h by clicking the “Accept trade” button in the transaction feed. Buyer will be redirected to the Steam page to accept the trade.

If the buyer fails to perform the action on time, 2% of the purchase amount will be debited from his account as a penalty and credited to the seller’s account.

• Once all done successfully, the item is transferred to the buyer’s Steam account and the seller receives the payment for selling an item. The transaction status is changed to “success”.

• Before putting items on sale Face2Face please check if the Face2Face mode is switched on. To check it, please go to the account settings and scroll down the page to the “Face2Face trading (Beta)” and check whether the mode is switched on.

• Generate and apply your Steam API Key below.

• Select items from your inventory to put them on sale (You can out on sale items Face2Face with the Steam sign).

• Click the “Sell/ Ask” button and choose the “Sell Face2Face from Steam” option. Click the “Sell button”.

• Click the “Go to On sale” button.

• Your item is now on sale.

• Once there is a buyer willing to purchase your item, a push notification in DMarket app and on the web will appear.

• By clicking the notification, the Face2Face transaction feed is opened. In this case, buyer has requested for seller to create trade. Click the “Create trade in app” button.

• You’ll be asked to go to the DMarket app for creating trade.

• Go to the App, make sure that notifications are turned on, and open the “Face2Face transactions”.

• Click the “Create Trade” button. You have 12h to complete creating trade.

Get it done on time to keep a great delivery rate and avoid a Face2Face selling restriction for 3 days along with the cancellation of all your sell offers.

• Confirm trade in Steam Guard.

• Wait for the buyer to accept the trade.

• Receive the payment. As soon as the items are transferred to the buyer’s inventory, the sale amount will be credited to your DMarket account.

If the buyer fails to accept on time, your item will be placed on the market for sale and 2% from the selling amount will be credited to your balance.

DMarket Trading API enables all users to streamline their skins trading through a comprehensive range of API methods. It can help you manage your DMarket inventory and trade in bulk using pre-set algorithms, without routine manual efforts.

• Click your avatar and choose the Account settings option (see Fig.1)

FIGURE 1

• Choose the “Trading API” section and click the “Generate Trading API keys” button. (see Fig.2)

FIGURE 2

Once the API Keys are generated, they are depicted on the page.

Please note: The Private API Key is shown only once after its generation. Make sure you save it in a safe place nobody except you has access to. (see Fig.3)

Trading API documentation is available on the Trading API page. Simply click the “Learn more” link that will redirect you to the documentation (see Fig.1)

FIGURE 1

• In case you no longer want to use Trading API, you can remove API Keys. Simply click the “Remove API keys” link to proceed. (see Fig.1)

FIGURE 1

The confirmation pop-up will appear.

Please note: By deleting API keys, they will be deactivated and you will no longer be able to use Trading API.

• Click the “Yes, remove them” button to proceed with API keys deletion (see Fig.2).

FIGURE 2

• In case you’d like to re-generate API keys, click the “Generate Trading API Keys” button below (see Fig.1).

Please note: if you believe that the access to the Private API key has been stolen or lost, please re-generate API keys.

FIGURE 1

• Confirm generation of new API keys by clicking the “Generate new keys” button (see Fig.2).

FIGURE 2

For non-authorized users the rate limits are IP-based.

For authorized users the rate limits are account-based.

Each request will contain the headers with the remaining rate limits indicated:

Scam bots are malicious software that steal your Steam credentials via phishing websites or email spam. You may not even be suspicious, because often phishing websites look exactly like the original ones (the only difference is the URL, which cannot be duplicated). If you log in to a phishing website via Steam, your credentials are compromised.

Next time you are offered a trade, the scambot will instantly decline (or counter) the offer and create a new trade of its own — from another Steam account. These bot accounts usually look exactly the same as the ones you were supposed to trade with. Without any suspicions, you accept the trade and give your item away to a scammer.

This is strange — why would a scam bot just wait for me to accept a fabricated trade and not steal my items instantly by itself?

Because Steam implemented 2FA verifications for ALL trades (they need to be confirmed via the Steam Guard mobile app). Therefore, even having your credentials, the bot would just sit and wait — sometimes for weeks or months till the moment you are offered a trade. Once it happens, you are much more likely to fall for the plot and approve the trade via 2FA.

The only way to be absolutely sure you are trading with the actual DMarket account is to compare the bot’s registration date (it is shown on Steam in the Trade Offer window). The date is the only parameter that cannot be fabricated by the bot.

For example, the initial trade was offered by DMarket Bot #1234. The scambot will change the name and even profile avatar to match the actual account, so the profiles will look almost identical. Only the date will differ, so please pay extra attention when accepting the trade.

Pay attention to trade contents and recipient: it's crucial to use the Steam Mobile app for 2FA verification. Scrutinize trade details and heed Steam's warnings (Fig.2), especially regarding recent username changes or voided trades. Steam provides prominent yellow warnings for such actions; take them seriously and avoid authorizing trades with these cautionary notes.

FIGURE 2

• Enable two-factor authentication (2FA) in your DMarket account settings.

• Use strong passwords for your DMarket and email accounts and reset them regularly. You can set up a password manager to make this easier.

• Never disclose your account password to anyone.

• Always verify website authenticity. Check the connection type (HTTPS or HTTP) and URL. It should be https://dmarket.com/. Never enter your DMarket account data on other websites.

• Check your account activity frequently.

• Log into your Steam account only via Steam or platforms you are confident about.

• Always check a website link you are about to click. Pay attention to the connection type (it should be HTTPS rather than HTTP) and URL. Remember that scam sites often use slightly misspelled URLs of legit platforms.

• Change your Steam passwords regularly. You can change your Steam login credentials by clicking “Forgot Password” when logging in to Steam or selecting “Change Password” in your Steam client setting/preferences. The first option is preferable since it allows you to continue trading on Steam without a trade suspension period.

• Verify trade offers. Visit your Steam user page and go to https://steamcommunity.com/my/tradeoffers/sent/ every time you have offers to be confirmed via your mobile phone or email.

• Revoke your Steam Web API Key on https://steamcommunity.com/dev/apikey if you suspect that your account may be at risk

• If you believe that your DMarket account has been compromised, report it to our support team immediately via email (support@dmarket.com) or Live Chat on dmarket.com (see Fig.1)

FIGURE 1

• Scan your computer for viruses, key loggers, spyware, and other malicious code that can steal your account data.

• If you are still able to log in, reset your password and enable two-factor authentication (2FA) in your DMarket account settings.

• Reset the password for your email account associated with DMarket.

Please be aware that, according to DMarket Terms of Use, completed trades and payments cannot be reversed.

If you believe that your Steam account has been compromised, take the following steps immediately:

• Scan your computer for viruses, key loggers, spyware, and other malicious code that can steal your account data.

• If you are still able to log in, reset your Steam password by selecting “Change Password” in your Steam client setting/preferences.

• Reset the password for your email account associated with Steam.

• Revoke your Steam Web API key on https://steamcommunity.com/dev/apikey

• Deauthorize all other devices in Steam Guard: go to your Steam Account Details page > Manage Steam Guard > Deauthorize all other devices.

• Reset your Steam Trade URL: go to http://steamcommunity.com/my/tradeoffers/privacy and click “Create New URL” in the Third-Party Sites section.

If your Steam account has been compromised, a scam bot can replace a valid trade offer with a fake one when you attempt to transfer your items to a DMarket bot. Items stolen by scammers in this way cannot be recovered. For this reason, you should always verify the authenticity of a DMarket bot before confirming the trade. Pay attention to the following:

• A valid DMarket bot has “DMarket” in its name and the actual DMarket logo (see Fig.1).

FIGURE 1

• The level of a DMarket bot can’t be lower than 2 (see Fig.2).

FIGURE 2

• The item inventory of a DMarket bot always contains a considerable number of items and cannot be empty (see Fig.3).

FIGURE 3

If you doubt the authenticity of a DMarket bot, you can copy its ID from the bot’s profile URL (see Fig.4) and send it to our support team via email (support@dmarket.com) or Live Chat on dmarket.com for verification.

FIGURE 4

The affiliate marketing program allows DMarket users to get a share of DMarket revenue from deals made by other users who came to DMarket via unique affiliate links and comply with affiliate program terms. When the program is on, you receive 20% of DMarket’s income from each commissioned transaction by users that followed your affiliate link. By “commissioned,” we mean operations that include DMarket fee - sale, trade; purchase from the storefront is not included since the buyer pays no fees for this operation.

• Click your avatar and choose the ‘Affiliate program’ option (see Fig. 1).

FIGURE 1

• Agree with the Terms of Use and click the ‘Turn on’ button (see Fig.2 and Fig.3).

FIGURE 2

FIGURE 3

Once the affiliate program has been activated, the affiliate link is automatically generated (see Fig.4).

FIGURE 4

Once the affiliate program has been activated and the affiliate link generated, you can click the copy sign next to the link and save it to the clipboard (see Fig.1).

FIGURE 1

You can spread the link using social media resources, messengers etc. Once the users that have followed your affiliate link performed trading on DMarket, you’ll receive 20% of DMarket’s income from each commissioned transaction by users that followed your affiliate link. By “commissioned,” we mean operations that include DMarket fees - sale, trade, and purchase from the storefront are not included since the buyer pays no fees for this operation.

Once you have activated the affiliate program and invited users that followed the affiliate link and performed trading operations, the affiliate statistics begin to calculate. There are two tabs of the statistics: recent and all-time statistics.

Recent statistics are calculated since the last claim of the unclaimed revenue to your balance (see Fig.1).

1 - Total referrals - the number of user accounts that have been associated with your unique personal affiliate link since the last claim of unclaimed revenue.

2 - Active referrals - the number of user accounts who currently associated with your unique personal affiliate link.

3 - Buy transactions - the number of transactions in which user accounts associated with your unique personal affiliate link took part as buyer since the most recent claim of unclaimed revenue.

4 - Sell transactions - the number of transactions in which user accounts associated with your unique personal affiliate link took part as seller since the most recent claim of unclaimed revenue.

5 - Total turnover - the total transactions turnover made by user accounts associated with your unique personal affiliate link since the most recent claim of unclaimed revenue.

6 - DMarket fees - the revenue received by DMarket from the transactions made by user accounts associated with your unique personal affiliate link since the most recent claim of unclaimed revenue.

7 - Unclaimed revenue - your affiliate revenue accumulated since the most recent affiliate balance claim. If you haven’t made any claim yet, the displayed amount is accumulated since the activation of the affiliate program.

FIGURE 1

All-time statistics are calculated from the very beginning of the program's activation (see Fig.2).

1 - Total referrals - the total number of user accounts that have been associated with your unique personal affiliate link since the Affiliate program activation.

2 - Buy transactions - the total amount of purchases made by the total referrals.

3 - Sell transactions - the total amount of selling made by the total referrals.

4 - Total turnover - the total amount of turnover made by the total referrals.

5 - DMarket fees - the amount of fees DMarket gained from the total turnover.

6 - Claimed revenue - the amount of revenue that was claimed to the balance.

7 - Total revenue - the amount of revenue gained since the Affiliate program activation.

FIGURE 2

You can deactivate the activated affiliate program.

• Click the “Turn off” button in the upper section of the Affiliate program (see Fig.1).

FIGURE 1

• Once you’ve clicked the button, a confirmation pop-up will appear. Click the “Turn Off button” after reading the explanation message (see Fig.2).

FIGURE 2

The program will be deactivated and you’ll receive a confirmation pop-up (see Fig.3).

FIGURE 3

In case you referred a friend who performed a transaction, but you didn’t get the bonus, perhaps it is caused by one of the following reasons:

• The referred account was created more than 180 days ago
• The referred account activated their own affiliate program
• The referred account performed operations that do not include the DMarket fee (purchase)

Depending on the game and operation type, various fees may apply:

*Usually, the fee for selling your CS:GO skin(s) is equal to 2%, but for the low-priced items / low liquidity items it can be 10%. The less liquid skins have higher fees, while liquid skins are subject to 2% sell commission only.

Please note that some of the items may have reduced fees down to just 1%. The list of such items gets constantly updated and can be found by following the link.

Yes, due to the ongoing circumstances and in accordance with international sanctions and policies, users from Russia and Belarus are unable to trade on DMarket.

What has happened to the accounts of Russian and Belarusian users on DMarket?

For the time being, these accounts have been frozen. However, all assets continue to remain within the users' accounts.