Deposit Failures: Most Common Reasons
At DMarket, we strive to provide the best service possible. As a leading digital marketplace that serves more than 3 million customers worldwide, we understand that issues may arise during your interaction with the platform, including depositing money. That’s why we have created this guide to help you avoid common deposit failures.
Also, please be sure to pay attention to the information in the box that appears after attempting to deposit or a successful deposit. Here are the possible reasons for deposit failures:
1. Problems on your bank’s side
One of the most common reasons for deposit failures is a problem on your bank’s side. This can include insufficient funds, incorrect information, or other issues that prevent the transaction from being completed. We advise you to contact your bank first for clarification.
2. Your bank does not have the option to pay with 3DS
DMarket.com requires 3DS (3D Secure) authentication to complete deposits. If your bank does not have this option, the transaction will not be successful. We recommend you check with your bank to ensure that 3DS is enabled before attempting to make a deposit.
3. Pop-up blocker
To complete a deposit correctly on DMarket.com, you need to be redirected from our website to the payment provider via a pop-up. If you have blocked pop-ups in your browser, this will prevent the transaction from being completed successfully. To avoid this issue you should ensure that pop-ups are enabled for DMarket.com.
4. Limits applied to your card
Another possible reason for deposit failure is limits applied to your card. Before making a deposit, please check your limits for online banking, and that the daily, weekly and monthly transaction limit allow you to complete the transaction you want.
At DMarket.com, we understand that deposit failures can be frustrating. However, we are always here to help. If you experience any issues during the deposit process, please do not hesitate to contact our support team by texting to firstname.lastname@example.org, we work around the clock to assist you. Following the tips above, you can avoid common deposit failures and ensure a smooth transaction process.
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